Effective Date: April 2, 2026
Thank you for choosing Infinity Saunas. We are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
1. Order Processing & Cancellations
Order Processing
Orders are processed within 1–2 business days and shipped based on product availability.
If a product is not immediately available, we will notify you with an updated shipping timeline.
Order Cancellations
Orders can be canceled within 24 hours of placement without penalty if the item has not shipped.
After 24 hours, cancellations incur a 3% administrative fee.
Cancellations are not allowed once an item has shipped.
Refused Deliveries
If a delivery is refused for reasons other than damage or error on our part, a 20% restocking fee (35% for certain brands) will apply. Both outbound and return shipping costs will be deducted from your refund.
2. Return & Exchange Eligibility
We accept returns and exchanges under the following conditions:
- Both defective and non-defective products are eligible
- Items must be new, unused, and in original condition
- Return requests must be submitted within 45 days of delivery
Returned items that do not meet these conditions may not be accepted.
3. Return Method & Shipping
- All returns must be completed by mail
- A prepaid return label is provided with all orders
- Customers must follow the return instructions included with their package or provided by our support team
4. Restocking Fee
A 20% restocking fee applies to all approved non-defective returns.
This fee will be deducted from the product refund amount.
Defective or incorrect items are not subject to restocking fees.
5. Refund Processing
- Refunds are issued to the original payment method
- Refunds are processed within 7 business days after we receive the returned item
Processing times may vary depending on your payment provider.
6. Exchanges
We accept exchanges for eligible products.
If your item arrives damaged, defective, or incorrect, we will resolve the issue promptly. Solutions may include:
- Replacement parts
- Product replacement
- Exchange for the correct item
Please contact our support team to arrange an exchange.
7. Non-Returnable Items
The following items are not eligible for return:
- Non-defective items outside the return conditions
- Custom-built or made-to-order products
- Clearance or final-sale items
- Replacement parts
- Sauna wood materials
- Items that have been installed, modified, or used
8. Contact Information
Infinity Saunas
Phone: (805)-628-7786
Email: support@infinitysaunas.com
Monday–Sunday, 9:00 AM–9:00 PM EST
