Frequently Asked Questions
Orders are usually processed within 1 business day and delivered within 3–5 business days, depending on your location and carrier schedule. Large sauna units are shipped via freight delivery.
Your sauna will be delivered via curbside freight delivery. This means the carrier will deliver it to the nearest accessible point outside your home or building (such as your driveway or curb).
Yes. Once your order ships, you will receive full tracking details so you can follow your delivery step by step.
Most indoor infrared saunas are designed for easy plug-and-play setup. Larger outdoor or traditional units may require partial assembly, but all instructions are included.
In most cases, no electrician is needed for standard indoor models. However, certain high-powered or outdoor saunas may require a dedicated electrical connection.
We do not directly install saunas, but we can guide you with setup instructions or recommend professional installers if needed.
Yes. All saunas include a manufacturer’s warranty that covers defects in materials and workmanship for a specific period, depending on the model.
Due to the size, handling, and special shipping requirements of sauna units, all sales are considered final. However, if your product arrives damaged or defective, we will arrange a replacement or resolution at no extra cost.
Orders can be canceled within 24 hours of purchase, as long as they have not yet been processed or shipped.
We accept all major credit cards and secure online payment methods to ensure a safe and smooth checkout experience.
Yes. Our support team is available to assist you after your purchase with setup guidance, delivery questions, and product support to ensure a smooth experience.
