Frequently Asked Questions About Saunas

Some electric sauna heaters require hardwiring, while other sauna systems may use a plug-in connection. The connection method depends on the specific heater and model. Always follow the manufacturer's electrical installation instructions and use a qualified electrician when professional electrical work is required.

Many sauna models are designed for DIY assembly and include detailed instructions. However, installation complexity varies by model, size, and type. Larger outdoor saunas or those requiring dedicated electrical work may need professional assistance. Always follow the manufacturer's installation guide and consult a licensed electrician for any electrical connections.

Saunas can be installed in many locations including bathrooms, basements, spare rooms, garages, or outdoors. The right location depends on the sauna type, available space, flooring, ceiling height, ventilation, and access to the required electrical supply. Always review the installation requirements for the specific model before choosing a location.

Outdoor saunas are generally designed for exterior installation and may not be suitable for indoor use due to their size, ventilation requirements, and construction materials. If you are considering an indoor installation, we recommend reviewing the manufacturer's specifications or contacting us to confirm compatibility.

This depends on the sauna model. Some saunas are designed exclusively for indoor use, others for outdoor installation, and some models are suitable for both. Always check the product specifications to confirm the intended installation environment before purchasing.

Yes, proper ventilation is important for sauna performance, air quality, and safety. Most saunas require a fresh air intake vent near the floor and an exhaust vent to allow air circulation. Follow the manufacturer's ventilation guidelines for the specific model to ensure safe and efficient operation.

Most residential saunas do not require plumbing or a floor drain. However, having a nearby water source is convenient for traditional saunas that use steam. Some installations benefit from a floor drain for cleaning purposes. Check the specific model requirements before installation.

Permit requirements vary by location and depend on the sauna type, installation method, and local building codes. Electrical work often requires a permit and must be performed by a licensed electrician. We recommend checking with your local building authority before beginning installation.

Outdoor saunas typically require a stable, level foundation such as a concrete pad, compacted gravel base, or pressure-treated wood deck. A proper foundation ensures structural stability, prevents moisture damage, and extends the life of your sauna. Refer to the manufacturer's site preparation guidelines for the specific model.

Yes, many outdoor saunas can be installed on a properly constructed deck, provided the deck is structurally sound, level, and capable of supporting the weight of the sauna. Always confirm the sauna's weight and footprint requirements and consult a professional if you are unsure whether your deck can support the load.

Yes, most outdoor saunas are designed for year-round use and are built to withstand a range of weather conditions. In colder climates, the sauna will simply take longer to reach temperature. Proper insulation, weather-resistant materials, and regular maintenance help ensure reliable performance throughout all seasons.

Yes, insulation is important for outdoor saunas to retain heat efficiently and reduce energy consumption. Most outdoor sauna models include insulation as part of their construction. Proper insulation also helps protect the structure from temperature fluctuations and moisture.

Clearance requirements vary by model and manufacturer. In general, allow adequate space around the sauna for ventilation, door clearance, and safe access. Outdoor saunas may also require clearance from fences, structures, and overhanging trees. Always refer to the installation manual for the specific minimum clearance requirements.

Before purchasing an outdoor sauna, consider the available installation space and foundation requirements, local climate and weather conditions, electrical access and requirements, permit and building code requirements, sauna type and heater, wood quality and weather resistance, assembly requirements, and your budget including delivery and installation costs.

Installation costs vary depending on the sauna model, site preparation requirements, electrical work, and whether you choose professional installation. Basic plug-in indoor saunas may have minimal installation costs, while larger outdoor saunas requiring foundation work and dedicated electrical circuits will have higher associated costs. We recommend getting quotes from local contractors for site-specific work.

Heat-up time depends on the sauna type, size, heater output, and ambient temperature. Infrared saunas typically reach operating temperature in 15–30 minutes. Traditional saunas generally take 30–60 minutes to fully heat. Outdoor saunas in cold climates may take longer. The product page for each model provides guidance on expected heat-up times.

Traditional saunas typically reach temperatures between 150–195°F (65–90°C). Infrared saunas operate at lower temperatures, generally between 120–150°F (49–65°C). The ideal temperature depends on personal preference and the sauna type. Most sauna heaters and controls allow you to set and maintain your preferred temperature.

The heater type depends on the sauna model. Traditional saunas use electric or wood-burning heaters to heat the room and sauna stones. Infrared saunas use infrared heating panels that warm the body directly. Each product page specifies the heater type included with the sauna.

In most cases, yes — the heater is included with the sauna as part of the complete package. However, this can vary by model and manufacturer. Always review the product listing to confirm what is included before purchasing.

Yes, if your sauna uses a traditional electric or wood-burning heater with sauna stones, you can ladle water over the stones to create steam and increase humidity. This is a traditional practice known as löyly. Always use the appropriate amount of water as recommended by the manufacturer to avoid damaging the heater.

Electricity consumption depends on the sauna type, heater wattage, and frequency of use. Infrared saunas are generally more energy-efficient than traditional electric saunas. The product specifications for each model include the heater wattage, which can be used to estimate operating costs based on your local electricity rate.

Operating costs depend on the heater wattage, how often you use the sauna, and your local electricity rate. Infrared saunas tend to be more economical to operate due to lower wattage and shorter heat-up times. You can estimate monthly costs by multiplying the heater's kilowatt rating by your usage hours and your electricity rate per kWh.

Sauna capacity varies by model and is based on the interior bench space and dimensions. Capacities typically range from 1-person personal saunas to larger units accommodating 6 or more people. Each product page lists the recommended capacity for the specific sauna. Choose a size that comfortably fits the number of people who will regularly use it.

Dimensions vary by model. Each product page includes both the interior and exterior dimensions of the sauna, along with the recommended capacity. We recommend measuring your available installation space carefully and comparing it to the product specifications before purchasing.

Sauna weight varies significantly by model, size, and construction materials. Smaller indoor infrared saunas may weigh a few hundred pounds, while larger outdoor traditional saunas can weigh considerably more. Weight information is available in the product specifications and is important to consider for delivery, foundation planning, and deck load capacity.

The wood type varies by manufacturer and model. Common woods used in sauna construction include Canadian hemlock, Nordic spruce, cedar, and thermowood. Each wood type has different properties in terms of durability, heat resistance, appearance, and scent. The product page for each sauna specifies the wood used in its construction.

The best wood depends on personal preference, budget, and intended use. Cedar is highly regarded for its natural resistance to moisture, pleasant aroma, and durability. Nordic spruce and hemlock are popular for their smooth texture and affordability. Thermowood offers enhanced durability and moisture resistance through a heat-treatment process. Each wood type performs well in a properly maintained sauna environment.

Inclusions vary by model and manufacturer. Most saunas include the sauna structure, heater, sauna stones where applicable, interior lighting, and basic accessories. Some models include additional items such as a control panel, exterior lighting, sound systems, or accessories. Always review the product listing for a complete list of what is included with your specific sauna.

Regular sauna maintenance helps extend its life and keeps it hygienic. After each use, leave the door open to allow the sauna to dry out. Wipe down the benches and walls as needed with a mild, non-toxic cleaner. Sand the benches periodically to remove stains. Inspect the heater and stones regularly and replace stones as needed. Avoid using harsh chemicals or sealing the wood, as this can interfere with heat absorption and air quality.

Light cleaning after each use is recommended — wipe down benches and sweep or vacuum the floor. A more thorough cleaning should be done weekly or monthly depending on frequency of use. Use a mild, sauna-safe cleaner and avoid soaking the wood. Regular airing out after use is one of the most effective ways to keep your sauna fresh and prevent moisture buildup.

You can reach our team by email at support@infinitysaunas.com or by phone at (805)-628-7786. We are happy to assist with product questions, order support, delivery inquiries, and after-purchase assistance.

Infinity Saunas is a US-based retailer specializing in premium saunas, including infrared, traditional, and outdoor sauna models. We offer a curated selection of high-quality saunas from leading manufacturers, with free freight shipping on all orders within the contiguous United States. Our team is dedicated to helping you find the right sauna for your home, lifestyle, and budget. For questions or support, reach us at support@infinitysaunas.com or (805)-628-7786.

Yes! We offer free freight shipping on all orders within the contiguous United States. All saunas are delivered via freight curbside delivery, and the carrier will schedule an appointment with you before delivery.

Orders are usually processed within 1 business day and delivered within 3–5 business days. However, delivery times may vary depending on the sauna model, manufacturer, inventory availability, and delivery location. Some sauna models may be made to order or require production after an order is placed, which can result in a longer shipping timeframe. Please refer to the estimated lead time shown on the individual product page. Once your order ships, tracking information will be provided when available.

Inspect your shipment immediately upon delivery. If anything is missing or damaged, report it within 48 hours by contacting us at support@infinitysaunas.com or (805)-628-7786.

We accept returns within 45 days of delivery. Items must be new, unused, and in original condition. A 20% restocking fee applies to approved non-defective returns (35% for certain brands). Defective or incorrect items are not subject to restocking fees.

Refunds are issued to your original payment method within 7 business days of approval.

Non-returnable items include custom or made-to-order saunas, clearance/final-sale items, replacement parts, sauna wood materials, and any items that have been installed, modified, or used.

Warranty coverage varies by brand, sauna model, heater, and individual components. Each manufacturer provides its own warranty terms and coverage periods. Please review the warranty information for the specific product you are considering or visit our Warranty Information page for complete details.

Traditional saunas heat the air to high temperatures (150–195°F) using a wood or electric heater, often with steam. Infrared saunas use infrared panels to heat your body directly at lower temperatures (120–150°F), making them more energy-efficient and easier to install at home.

Choose a sauna size based on the number of people who will regularly use it, available installation space, and your preferred seating arrangement. Consider both the exterior footprint and interior bench space when comparing models. Each product page provides dimensions and recommended capacity for the specific sauna.

Before purchasing a sauna, consider the available installation space, number of users, sauna type, heater and heating method, electrical requirements, foundation or flooring, ventilation, delivery access, installation requirements, warranty coverage, and overall budget. Reviewing the specifications for the specific model can help you determine whether it is the right fit for your home.

The best heater depends on the sauna type, size, available electrical service, and preferred sauna experience. Traditional sauna heaters heat the sauna room and sauna stones, while infrared systems use infrared heating panels. Wood-burning heaters are also available with certain outdoor sauna models. The appropriate heater should always be matched to the sauna's specifications.

Electrical requirements vary depending on the sauna model and heater. Some sauna systems can use a standard household electrical connection, while larger electric heaters may require a dedicated 240V circuit and professional hardwiring. Always check the electrical specifications for the specific sauna before installation and consult a qualified electrician when required.

Some sauna heaters require a dedicated circuit, while others may use a standard electrical connection. The requirement depends on the heater's voltage, amperage, and power output. Always follow the manufacturer's electrical requirements for the specific sauna.

It depends on the sauna heater and your home's available electrical capacity. Before purchasing a sauna with a higher-powered electric heater, we recommend having a qualified electrician confirm that your electrical panel and service can support the required load and that the appropriate circuit can be installed.

Total delivery time varies depending on the sauna model, manufacturer, inventory availability, production lead time, and delivery location. Please refer to the estimated lead time shown on the individual product page. Once your order ships, tracking information will be provided when available.

Your sauna will be delivered via curbside freight delivery. This means the carrier will deliver it to the nearest accessible point outside your home or building (such as your driveway or curb).

Yes. Once your order ships, you will receive full tracking details so you can follow your delivery step by step.

Installation difficulty varies by sauna model. Many indoor infrared saunas are designed for relatively straightforward assembly, while larger outdoor and traditional saunas may require more extensive assembly, site preparation, or professional electrical work. Always review the manufacturer's installation instructions for the specific model before purchasing.

Electrical requirements vary by model. Some plug-in sauna models may not require professional electrical installation, while larger or higher-powered saunas may require hardwiring or a dedicated circuit. Always follow the manufacturer's electrical requirements and use a qualified electrician when required.

We do not directly install saunas, but we can guide you with setup instructions or recommend professional installers if needed.

Returns are accepted within 45 days of delivery, subject to our Return Policy. Items must be new, unused, and in their original condition. Approved non-defective returns may be subject to applicable restocking fees, which can vary by product or brand. Please review our Return Policy for complete details and eligibility requirements.

Orders can be canceled within 24 hours of purchase, as long as they have not yet been processed or shipped.

We accept all major credit cards and secure online payment methods to ensure a safe and smooth checkout experience.

Yes. Our support team is available to assist you after your purchase with setup guidance, delivery questions, and product support to ensure a smooth experience.