Shipping policy

At Infinity Saunas, we are committed to ensuring your order arrives safely, promptly, and in excellent condition. Please review the details of our shipping process below.

Shipping Areas

  • We currently ship only within the United States.

Shipping Costs

  • We are pleased to offer Free Freight Shipping on all orders within the contiguous United States.
    Your order will be delivered via Freight Delivery to ensure safe and secure transportation.


Order Processing & Delivery

  • Handling Time: Orders are typically processed within 1 business days (Monday–Friday).
  • Shipping Time: In-stock items generally ship within 3–5 business days. Transit times may vary based on destination and freight scheduling.
  • Delivery Method: All sauna orders are delivered via freight curbside delivery. The carrier will contact you in advance to schedule a delivery appointment.

Order Confirmation & Tracking

  • After placing your order, you will receive an order confirmation email.
  • Once your order ships, a tracking number will be provided via email.
  • If you do not receive tracking information within 6 business days, please contact us at support@infinitysaunas.com.

Receiving & Inspecting Your Order

  • Please inspect your shipment immediately upon delivery.
  • Any visible damage must be noted on the delivery receipt before signing.
  • Report any missing or damaged items within 48 hours of delivery.

Lost or Damaged Shipments

  • If your order is lost or arrives damaged, contact us immediately at support@infinitysaunas.com.
  • We will assist with claims and provide resolution in accordance with freight carrier policies.

Contact Information

For shipping questions or assistance, you can reach us at: