At Infinity Sauna, we are committed to ensuring your order arrives safely, promptly, and in excellent condition. Please review the details of our shipping process below.
Shipping Areas
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We currently ship only within the United States.
Shipping Costs
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Free shipping is provided on all orders—no minimum purchase required.
Order Processing & Delivery
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Handling Time: Orders are typically processed within 1–2 business days (Monday–Friday).
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Shipping Time: In-stock items usually arrive within 3–5 business days. Larger items or custom orders may require additional time; we will notify you if a delay occurs.
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Shipping Carriers: We use FedEx Ground and other trusted carriers. Some large or heavy items may ship via freight services. Any special delivery instructions will be communicated in advance.
Order Confirmation & Tracking
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After placing your order, you will receive an order confirmation email.
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Once your order ships, a tracking number will be sent via email.
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If you do not receive tracking information within 6 business days, please contact us at support@infinitysaunas.com.
Receiving & Inspecting Your Order
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Please inspect your shipment immediately upon delivery for any visible damage.
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Record any damage on the delivery receipt before signing.
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Report any missing or damaged items within 48 hours so we can address the issue promptly.
Lost or Damaged Shipments
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If your order is lost or arrives damaged, contact us immediately at support@infinitysaunas.com.
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We will replace damaged or missing items at no additional cost and provide guidance on returning items if necessary.